The era of artificial intelligence well and truly upon us, and it’s opening new doors for businesses of all sizes. Technological advances in the quality and availability of artificial intelligence mean that conversational bots – computer programs that engage in meaningful conversations with users – are a now a viable mainstream solution for streamlining business processes and customer service.
However, it’s no longer enough for programmers to build bots that meet technical specs and security requirements. Today, there’s a premium on getting conversational user interface (UI) right. In other words, bots need to be capable of engaging insufficiently meaningful, responsive and realistic conversation to capture the hearts and minds of their audiences.
It’s high time we said goodbye to clunky, awkward and unnatural bots. Read on for our best practice guide to designing conversational UI.
This white paper by Johnny Chung will provide guidance with best practices on creating conversational User Interfaces.