BRIEF
Following their upgrade to Dynamics 365 Finance & Supply Chain Management, Snackbrands Australia required ongoing support to manage their new cloud-based environment effectively.
With over 100 users relying on the system for critical daily operations, Snackbrands Australia needed a reliable Dynamics 365 managed services provider to ensure platform stability and reliability, deliver timely support, and provide proactive management to keep the system optimised and aligned with business needs.
Snackbrands Australia wanted a comprehensive managed services and support contract designed to address the complexities of their cloud-based solution and the needs of their organisation. They wanted a partner who could offer strategic guidance to maximise the value of Snackbrands Australia’s Dynamics 365 investment.
SOLUTION
Walkerscott delivered an extensive range of Dynamics 365 managed services, tailored to Snackbrands Australia’s needs, including:
- Centralised Technical Support: A robust support system was established, enabling users to raise issues via phone, email, or the Walkerscott Customer Service Portal. This streamlined process ensured prompt issue resolution, reducing downtime and maintaining operational efficiency.
- Proactive System Management: Walkerscott managed Microsoft’s planned wave releases, platform updates, and security patches to keep the system up-to-date and secure. Regular reviews of open enhancement requests were conducted alongside rolling quarterly plans to prioritise Snackbrands Australia’s evolving needs. Monthly proactive planning sessions helped align system functionality with Snackbrands Australia’s long-term objectives.
- Licensing Optimisation and Consulting: Walkerscott provided expert insights to optimise Snackbrands Australia’s licensing structure, ensuring cost-efficiency and compliance. Consulting services were also offered to evaluate and implement add-ons, enhance business processes, and support ongoing needs analysis.
- Development and Training Support: Walkerscott offered tailored training programs to improve user adoption of new features and system functionalities. Development support included creating and enhancing custom features, addressing user-specific needs, and improving operational workflows.
- Azure DevOps Technical Management: Walkerscott provided hands-on technical management for Azure DevOps, ensuring smooth integration with Dynamics 365 and supporting the development and testing of system enhancements.
RESULTS
- Streamlined User Experience: Timely support and training enabled users to navigate the system effectively and leverage its full potential.
- Strategic Alignment: Regular planning sessions and consultations ensured that Snackbrands Australia’s system capabilities aligned with their business objectives.
- Improved Operational Efficiency: Consolidated processes and optimised licensing delivered measurable cost and time savings.
The team is now in discussion to provide Proactive monitoring and updates to ensure that Snackbrands Australia’s platform operates smoothly, reducing the risk of disruptions.
“Walkerscott’s managed services have been instrumental in ensuring the stability and efficiency of our Dynamics 365 platform, allowing our team to focus on strategic growth.”
Anna Francis
IT Manager, Snackbrands
